Digital Transformation: Short-term impacts of digital transformation in the industry.
Digital transformation is a process of change that involves the restructuring of services, products, processes or strategies within all areas of a company in order to integrate them through the use of technology. Despite the great challenge of implementing operational and organizational culture changes, the benefits of digital transformation for organizations in times of pandemic have been notorious. The improvements gained from these processes range from increased productivity and profitability to improved customer relationships.
The short-term impacts that digital transformation can generate in the industry depend largely on the good execution of the stages of the transformation process, which are described in the article: 5 Key stages to face a digital transformation process. Some of the most relevant short-term impacts in the industry are:
The digitalization of operations helps to collect the necessary process data for timely and accurate decision-making. The analysis of this data through the use of digital tools allows to deeply understand what happens at each stage of the production chain in real time, providing the basis for better risk management, strategic planning and problem solving.
The integration of processes through the use of technologies with repositories that allow access to information remotely and in real time facilitates connectivity between areas, improving communication, internal standardization processes, stability of services and accessibility to information, thus reducing reprocessing due to lost or outdated documentation
The opening of digital channels and experiences makes it possible to relate with customers in an easier and more dynamic way, changing the way in which customer service is provided and offering immediate and constant online support, which leads to a personalized, agile, fast and effective advice regardless of the time of consultation, time and location of the customer.
Technology provides the necessary skills and business understanding to support innovation and idea generation that lead to the discovery of new revenue generation opportunities, such as the creation and expansion of new sales channels independent of geolocation.
Industrial transformation through automation, integration and processes standardization allows to reduce manual steps and have a greater control over the operation, which translates into competitive improvements in the market thanks to time and resource savings, and the reduction of failures and downtime.
Technology is a great ally to cut unnecessary expenses and keep the budget under control, generating improvements in production times and resource consumption directly affecting the costs of manufacturing and marketing of goods and services in a positive way. An example of this is the reduction of costs associated with the use of stationery thanks to the digitization of files and documents; the reduction of costs related to hardware and software through the transition from local infrastructure to the cloud and the training of employees through e-learning platforms which are available for a fraction of the value of a classroom course
The possibility of working remotely without space or time restrictions has a positive impact on the employees’ quality of life, generating more agile work models and more satisfied teams. In addition to this, the great component of innovation that industries with digital transformation processes have is a key factor when attracting specialized professional talent.
Technology in the analysis and prediction of processes allows not to sacrifice quality at the expense of efficiency since there is a greater control over process defects, which not only ensures the quality of the product or service, but also generates lower production costs, faster delivery times and better responses to customer demand.
The benefits derived from a digital transformation process can be quite extensive and depend on the objectives and challenges of each industry. At the end of the day, a transformed industry is equipped with the tools to enter into a growth dynamic that constantly generates new opportunities for improvement allowing it to move forward rapidly.
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